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Module 017

Customer Care (PCV)

Deliver great customer service as a bus or coach driver — first impressions, communication, and handling difficult moments well.

DVSA reference 25494/2283 · last reviewed 1 June 2026

Who it’s for

PCVFor PCV drivers.

Format

Online, live on Zoom — one 3.5-hour session.

How the price works

Booked on its own, this module is recorded as National CPC — £31.25 (one DVSA upload). Linked with a second module it makes a 7-hour International CPC day — £35 (one DVSA upload), which is usually the better-value way to do 7 hours. You choose the recording type when you book; it isn’t fixed to the module.

What you’ll cover

  • Perception and first impressions
  • What customers expect, and the driver's role in the company's image
  • Effective communication and managing conflict
  • Practical ways to overcome barriers and maintain good relationships

Next available dates

The next scheduled public courses that include this module — soonest first:

  • Sat, 25 Jul 2026 — Passenger Care & Accessibility (Saturday daytime). Covers Customer Care (PCV) + Disability Awareness & PSVAR (PCV). See dates & book
  • Sat, 15 Aug 2026 — Passenger Care & Accessibility (Saturday daytime). Covers Customer Care (PCV) + Disability Awareness & PSVAR (PCV). See dates & book
  • Sat, 5 Sept 2026 — Passenger Care & Accessibility (Saturday daytime). Covers Customer Care (PCV) + Disability Awareness & PSVAR (PCV). See dates & book

See the full calendar on the booking page.

Before the course

Your driving licence details and Driver CPC eligibility are collected by PSV Compliance and Training Ltd before the course, with your joining instructions — not on this page or at booking.

Next steps